GUEST RENTAL AGREEMENT FOR ALL RENTAL PROPERTIES

This contract sets out the terms upon which Ormad Properties Ltd (t/a Home from Home Stays in Yorkshire) will provide a serviced apartment or house to you as set out on the booking form (“Accommodation”). This contract is between the person who is the signatory to this Agreement (“You”) and Ormad Properties Ltd (“We”).

BOOKING CONFIRMATION

To reserve Accommodation We require 50% of the total amount due.  This amount is refundable as long as more than 7 days prior to your arrival you notify us that you no longer require your booking. 

If booking by our website or by telephone, full payment is required no later than 7 days before your check in date.  If payment is not received by this date, we reserve the right to cancel any booking made and any money paid will be forfeit.

Failure to pay in accordance with the agreed terms of payment may result in suspension of the Accommodation.  We reserve to the right to charge interest on overdue accounts.

METHOD OF PAYMENT

We accept the following methods of payment;

· Credit/debit card: Visa, MasterCard and American Express

· Bank Transfer: Pounds sterling. Bank details available on request.

BOOKING EXTENSIONS

If you wish to extend your stay we will accommodate the request should we have availability. Payment must be made immediately on invoice. Failure to do so will result in a clean being scheduled for the original day of check out.

ACCOMMODATION

You are only granted a licence to occupy the Accommodation and this agreement gives you no other rights either express or implied to the
Accommodation.  The occupancy will commence on the date specified within the booking.

OCCUPANCY

The number of people permitted to occupy each property is limited to the number of beds. In some properties extra sleeping accommodation can be arranged. If the number of people permitted to occupy a property is exceeded, We reserve the right to charge for additional guests at the rate of £100 per guest per night or additional guests will have to vacate the property.

PERSONAL DATA

Any data collected during the course of a booking or reservation enquiry will be stored on our computer(s).  Your personal information is stored securely until a time when it is no longer required. We will not share your details with any third party.  The information held may include, but is not limited to, details such as your name, address, telephone number and email address.  Your email address and telephone number may be used to send you confirmation of your booking and other information which may be useful pertaining to your stay with us.  By booking with us you are agreeing to receiving contact from us.  To comply with General Data Protection Regulations (GDPR) you have the right to have your details removed.  Please contact us if you wish to be removed from our database.

DUTY OF CARE / RESPONSIBILITY

It is the responsibility of the Guest to ensure they are respectful to other tenants living within the building/area in which they are staying. Guests must also ensure noise levels are restricted. Reports of excess noise from other tenants to the Agent will mean automatic immediate termination of the stay. In addition, Guests have a responsibility and duty of care to ensure damage is not deliberately inflicted on the property or its contents. Smoking is prohibited and any evidence of this in the property will incur penalties. Such damages will be charged to the Guest via invoice payable within 7 working days.  The property must also not be used for parties or immoral or illegal purposes.

ARRIVALS AND DEPARTURES

Guests can check into their property from 3pm on the day of arrival. Check out is at 10am on the day of departure. Please note you will be charged £250 for checking out late unless you have prior agreement. Key collection details will be provided on the day of check-in and will not be released until this contract has been agreed to and all registration details are complete.

Early Departures

In the event the guest needs to check out prior to the agreed departure date, Ormad Properties will class the departure as the end of the stay and arrange for the property to be cleaned.

INVENTORY / PROPERTY CARE

All damages, over and above the deposit amount, will be paid for by the guest within 7 days of receiving the invoice from Ormad Propeties Ltd. Failure to do so will result in a small claims court claim being filed on the next working day after the deadline. All interest, legal fees and other charged related to recouping the outstanding debt will be paid for by the guest.

ADDITIONAL CHARGES

Broadband: Broadband is available free in all property locations. Passcodes will be provided within the guest book and are also advertised in the properties. However, We will not be responsible for any fault associated with the user’s hardware or software and no support will be available. We will not provide compensation in any form for its failure to work.

Cleaning: We expect the property to be left in a reasonable state on departure. If additional cleaning is required on departure, the cost of this cleaning will be an additional charge, again invoiced and payable within 7 days.

Smoking: Smoking is prohibited in all apartments and communal areas. In July 2007, smoking was made illegal in enclosed public areas; this includes the communal hallways as they are used by all residents and their guests. Anyone found to be smoking or evidence of smoking in the properties will incur a £250 charge by way of Liability to cover the additional costs of cleaning, freshening and airing the property over a 24 hour period. Any damages caused will be charged for in addition to this fee, again invoiced and payable within 7 days.

Keys: We will issue the guest with 2 sets of keys. However if the issued keys are not returned on departure we reserve the right to charge the guest or booker for the replacement of keys or changing the locks. The cost of replacement keys will be £100 and the cost for replacing locks will be no less than £100. We will decide which option dependent on the quickest way of accessing the property. We also reserve the right to charge the guest for any further nights stay should it be the case that access cannot be gained the property cannot be re-let.

Call Outs: If the emergency call out number is used to call out our staff between the hours of 8pm and 9am for any purpose other than an emergency, We reserve the right to charge the booker or guest a call out fee of £100.

LIABILITY

We cannot be held responsible in any way for loss of or damage to, contents, furniture, fittings or any personal belongings at the property locations. Nor can Ormad Properties be held liable for the acts or defailts caused by third parties. You are advised to ensure your own insurance policies cover loss or damage to personal property during your stay. Guests are advised to take out adequate travel and personal insurance.

ACCESS TO PROPERTIES

In addition to the weekly housekeeping service, We, on occasion may need access to the property in which you are staying. We reserve the right to gain access to all properties at all times. We will, wherever possible, endeavour to give guests as much notice as possible prior to entering the property.

PETS

We regret that pets are not allowed in any of the properties.

SERVICES

We cannot be held responsible for any failure or interruption of services to the property, including electricity, gas and water or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property or development.

COMMUNICATION

We operate between the hours of 9am and 8pm 7 days a week. If you are checking in after these times please call ahead during office hours to ensure you have everything you need.

CHARGES

Depending on the source of your booking you may or may not be asked to pay a security deposit. In either case the lead guest takes full responsibility for any damage or additional charges and accept that they will be the named person on the invoice and the liability to pay rests solely with them. The lead guest also agrees to settle the invoice within 7 days and accepts that failure to do so will result in interest charged at 8% per day for every day that passes that the invoice is unsettled, plus any fees incurred to recover the debt. The initial damage will be deducted from any deposit held on file and give you full authorisation for this to happen whilst accepting that anything not recovered by the deposit amount will be paid in full by you, the lead guest, within 7 days of the invoice being issued.

COMPLAINTS

Any complaints about the accommodation or its contents, must be raised using the contact details provided during the Guest’s stay.

SECURITY

In the interests of safety for our guests, all our properties have CCTV cameras installed either externally or in the communal areas (hallway of apartments). 

ENTIRE AGREEMENT

This Agreement shall be governed by the laws of England and Wales and the Parties submit to the exclusive jurisdiction of the English Courts and the Apartment Form is the complete and exclusive statement of the Agreement between the parties relating to the subject matter of the Agreement which supersedes all previous communications, agreements or other arrangements written or oral.

It expressly agrees that no variation of this Agreement shall be effective unless in writing and signed by a duly authorised signatory of both parties.